When a user tries to print a PDF form that is password locked It fails to print and generates errors in the event log. The security settings on the PDF form allow filling and printing and they print correctly in all the other save to / print to PDF pieces of software. (Like the one in Windows 10 or Chrome) They also print to regular printers correctly.
Attached is a screen shot of the security settings on the PDF.
Windows Event Viewer (in order of event):
[Warn] pdfforge.PDFCreator.Server.WorkerManager.DoWork: Print job 226799 was not successful: Scanning C:\Windows\Fonts for fonts… 474 files, 282 scanned, 255 new fonts.
Querying operating system for font files…
This PostScript file was created from an encrypted PDF file.
Redistilling encrypted PDF is not permitted.
C:\Windows\TEMP\PDFCreator Server\Spool\189-9B15C9DAB8244765923267DEB38BE257.inf
[Error] pdfforge.PDFCreator.Core.Jobs.AbstractJob.RunJob: Executing Ghostscript failed
[Error] pdfforge.PDFCreator.Core.Jobs.GhostscriptJob.RunJobWork: Ghostscript execution failed: Scanning C:\Windows\Fonts for fonts… 474 files, 282 scanned, 255 new fonts.
Querying operating system for font files…
This PostScript file was created from an encrypted PDF file.
Redistilling encrypted PDF is not permitted.
PDF Creator Server log:
[25.01.2018 09:07:08.190]-------------------- = --------------------
[25.01.2018 09:07:08.190]Modul-PdfStartDocPort=Start
[25.01.2018 09:07:08.190]DLL-FileVersion=0.9.7.0
[25.01.2018 09:07:08.190]Modul-GetOsInfo=Start
[25.01.2018 09:07:08.190]BuildNumber=9600
[25.01.2018 09:07:08.206]MajorVersion=6
[25.01.2018 09:07:08.206]MinorVersion=3
[25.01.2018 09:07:08.206]PlatformId=2
[25.01.2018 09:07:08.206]CSDVersion=
[25.01.2018 09:07:08.206]ProductType=3
[25.01.2018 09:07:08.206]ServicePackMajor=0
[25.01.2018 09:07:08.206]ServicePackMinor=0
[25.01.2018 09:07:08.206]SuiteMask=272
[25.01.2018 09:07:08.206]Modul-GetOsInfo=End (Void)
[25.01.2018 09:07:08.206]PrinterName=PDFS BW
[25.01.2018 09:07:08.206]JobId=217
[25.01.2018 09:07:08.206]GetPrintJobInfo=Start
[25.01.2018 09:07:08.206]OpenPrinter=True
[25.01.2018 09:07:08.206]dwNeeded=1544
[25.01.2018 09:07:08.206]pjob->pMachineName=VDI-WIN10-001
[25.01.2018 09:07:08.206]pjob->TotalPages=1
[25.01.2018 09:07:08.206]dm->dmCopies=1
[25.01.2018 09:07:08.206]pjob->pUserName=removed
[25.01.2018 09:07:08.206]pjob->pDocument=Practitioner and Provider Compliant and Appeal Request
[25.01.2018 09:07:08.206]GetPrintJobInfo=END
[25.01.2018 09:07:08.206]GetClientComputer=VDI-WIN10-001
[25.01.2018 09:07:08.206]TotalPages=1
[25.01.2018 09:07:08.206]Copies=1
[25.01.2018 09:07:08.206]GetSessionInfo=Start
[25.01.2018 09:07:08.206]GetSessionInfo=End
[25.01.2018 09:07:08.206]SessionId=0
[25.01.2018 09:07:08.206]SessionName=Services
[25.01.2018 09:07:08.206]GetUserEnvBlock=Begin
[25.01.2018 09:07:08.206]GetUserEnvBlock=End
[25.01.2018 09:07:08.206]RegOpenKeyEx failed=The system cannot find the file specified.
[25.01.2018 09:07:08.206]Modul-GetServerPath=Start
[25.01.2018 09:07:08.206]ServerPath=C:\Windows\TEMP
[25.01.2018 09:07:08.206]PDFCreatorServer=TRUE
[25.01.2018 09:07:08.206]Modul-GetDatFileName=Start
[25.01.2018 09:07:08.206]pDatFile=217-6452AED1C60A4E909C175193F4387FC2
[25.01.2018 09:07:08.206]Modul-GetDatFileName=End (True)
[25.01.2018 09:07:08.206]AddSpoolDataS=Start
[25.01.2018 09:07:08.206]=SessionId=0
[25.01.2018 09:07:08.206]AddSpoolDataS=End
[25.01.2018 09:07:08.206]AddSpoolDataS=Start
[25.01.2018 09:07:08.206]=WinStation=Services
[25.01.2018 09:07:08.206]AddSpoolDataS=End
[25.01.2018 09:07:08.206]AddSpoolDataS=Start
[25.01.2018 09:07:08.206]=UserName=removed
[25.01.2018 09:07:08.206]AddSpoolDataS=End
[25.01.2018 09:07:08.206]AddSpoolDataS=Start
[25.01.2018 09:07:08.206]=ClientComputer=VDI-WIN10-001
[25.01.2018 09:07:08.206]AddSpoolDataS=End
[25.01.2018 09:07:08.206]AddSpoolDataS=Start
[25.01.2018 09:07:08.206]=SpoolFileName=217-6452AED1C60A4E909C175193F4387FC2.PS
[25.01.2018 09:07:08.206]AddSpoolDataS=End
[25.01.2018 09:07:08.206]AddSpoolDataS=Start
[25.01.2018 09:07:08.206]=PrinterName=PDFS BW
[25.01.2018 09:07:08.206]AddSpoolDataS=End
[25.01.2018 09:07:08.206]AddSpoolDataS=Start
[25.01.2018 09:07:08.206]=JobId=217
[25.01.2018 09:07:08.206]AddSpoolDataS=End
[25.01.2018 09:07:08.206]AddSpoolDataS=Start
[25.01.2018 09:07:08.206]=DocumentTitle=Practitioner and Provider Compliant and Appeal Request
[25.01.2018 09:07:08.206]AddSpoolDataS=End
[25.01.2018 09:07:08.206]AddSpoolDataS=Start
[25.01.2018 09:07:08.206]=Timestamp=151689282
[25.01.2018 09:07:08.206]AddSpoolDataS=End
[25.01.2018 09:07:08.206]AddSpoolDataS=Start
[25.01.2018 09:07:08.206]=Copies=1
[25.01.2018 09:07:08.206]AddSpoolDataS=End
[25.01.2018 09:07:08.206]AddSpoolDataS=Start
[25.01.2018 09:07:08.206]=Typ=PS
[25.01.2018 09:07:08.206]AddSpoolDataS=End
[25.01.2018 09:07:08.206]PostscriptFile=C:\Windows\TEMP\PDFCreator Server\Spool\217-6452AED1C60A4E909C175193F4387FC2.PS
[25.01.2018 09:07:08.206]PostscriptFileName=217-6452AED1C60A4E909C175193F4387FC2.PS
[25.01.2018 09:07:08.206]OpenPrinter=True
[25.01.2018 09:07:08.206]AddSpoolDataS=Start
[25.01.2018 09:07:08.206]=JobCounter=227337
[25.01.2018 09:07:08.206]AddSpoolDataS=End
[25.01.2018 09:07:08.206]Modul-PdfStartDocPort=End (True)
[25.01.2018 09:07:08.206]GetPrintJobInfo1=Start
[25.01.2018 09:07:08.206]pjob->PagesPrinted=1
[25.01.2018 09:07:08.206]AddSpoolDataS=Start
[25.01.2018 09:07:08.206]=TotalPages=1
[25.01.2018 09:07:08.206]AddSpoolDataS=End
[25.01.2018 09:07:08.206]GetPrintJobInfo1=End
[25.01.2018 09:07:08.206]Modul-PdfEndDocPort=Start (True)
[25.01.2018 09:07:08.221]WriteDatFile=Start
[25.01.2018 09:07:08.221]WriteDatFile=Write data
[25.01.2018 09:07:08.221]Data=[0]
[25.01.2018 09:07:08.221]Data=ClientComputer=VDI-WIN10-001
[25.01.2018 09:07:08.221]Data=Copies=1
[25.01.2018 09:07:08.221]Data=DocumentTitle=Practitioner and Provider Compliant and Appeal Request
[25.01.2018 09:07:08.221]Data=JobCounter=227337
[25.01.2018 09:07:08.221]Data=JobId=217
[25.01.2018 09:07:08.221]Data=PrinterName=PDFS BW
[25.01.2018 09:07:08.221]Data=SessionId=0
[25.01.2018 09:07:08.221]Data=SpoolFileName=217-6452AED1C60A4E909C175193F4387FC2.PS
[25.01.2018 09:07:08.221]Data=Timestamp=151689282
[25.01.2018 09:07:08.221]Data=TotalPages=1
[25.01.2018 09:07:08.221]Data=Typ=PS
[25.01.2018 09:07:08.221]Data=UserName=removed
[25.01.2018 09:07:08.221]Data=WinStation=Services
[25.01.2018 09:07:08.221]WriteDatFile=End
[25.01.2018 09:07:08.221]StartPdfCreator=Begin
[25.01.2018 09:07:08.221]lpDatFile=C:\Windows\TEMP\PDFCreator Server\Spool\217-6452AED1C60A4E909C175193F4387FC2.inf
[25.01.2018 09:07:08.221]cmdLine= /INFODATAFILE=“C:\Windows\TEMP\PDFCreator Server\Spool\217-6452AED1C60A4E909C175193F4387FC2.inf”
[25.01.2018 09:07:08.221]program=C:\Program Files\PDFCreator Server\PrintJobSource.exe
[25.01.2018 09:07:08.221]Server=true
[25.01.2018 09:07:08.221]StartPdfCreator=End (return = true)
[25.01.2018 09:07:08.221]Modul-PdfEndDocPort=End (True)
[25.01.2018 09:07:32.145]AddSpoolDataS=Start
[25.01.2018 09:07:32.145]=JobCounter=227338
[25.01.2018 09:07:32.145]AddSpoolDataS=End
[25.01.2018 09:07:32.145]Modul-PdfStartDocPort=End (True)
[25.01.2018 09:07:32.160]GetPrintJobInfo1=Start
[25.01.2018 09:07:32.160]pjob->PagesPrinted=1
[25.01.2018 09:07:32.160]AddSpoolDataS=Start
[25.01.2018 09:07:32.160]=TotalPages=1
[25.01.2018 09:07:32.160]AddSpoolDataS=End
[25.01.2018 09:07:32.160]GetPrintJobInfo1=End
[25.01.2018 09:07:32.160]Modul-PdfEndDocPort=Start (True)
[25.01.2018 09:07:32.160]WriteDatFile=Start
[25.01.2018 09:07:32.160]WriteDatFile=Write data
[25.01.2018 09:07:32.160]Data=[0]
[25.01.2018 09:07:32.160]Data=ClientComputer=VDI-031
[25.01.2018 09:07:32.160]Data=Copies=1
[25.01.2018 09:07:32.160]Data=DocumentTitle=Java Printing
[25.01.2018 09:07:32.160]Data=JobCounter=227338
[25.01.2018 09:07:32.160]Data=JobId=218
[25.01.2018 09:07:32.160]Data=PrinterName=PDFS BW
[25.01.2018 09:07:32.160]Data=SessionId=0
[25.01.2018 09:07:32.160]Data=SpoolFileName=218-4BF643744B984937862A001D2A6D2B16.PS
[25.01.2018 09:07:32.160]Data=Timestamp=151689285
[25.01.2018 09:07:32.160]Data=TotalPages=1
[25.01.2018 09:07:32.160]Data=Typ=PS
[25.01.2018 09:07:32.160]Data=UserName=jgreen
[25.01.2018 09:07:32.160]Data=WinStation=
[25.01.2018 09:07:32.176]WriteDatFile=End
[25.01.2018 09:07:32.176]StartPdfCreator=Begin
[25.01.2018 09:07:32.176]lpDatFile=C:\Windows\TEMP\PDFCreator Server\Spool\218-4BF643744B984937862A001D2A6D2B16.inf
[25.01.2018 09:07:32.176]cmdLine= /INFODATAFILE=“C:\Windows\TEMP\PDFCreator Server\Spool\218-4BF643744B984937862A001D2A6D2B16.inf”
[25.01.2018 09:07:32.176]program=C:\Program Files\PDFCreator Server\PrintJobSource.exe
[25.01.2018 09:07:32.176]Server=true
[25.01.2018 09:07:32.176]StartPdfCreator=End (return = true)
[25.01.2018 09:07:32.176]Modul-PdfEndDocPort=End (True)