@Pinkadobe wrote:

Hi,

While installing on Windows7(.Net Framework 4.0), after ‘SelectSetup Language’ showes and press OK button, ‘Setup/Uninstall has stopped working’ showes.

‘View problem details’ says as follows:
Problem signature:
Problem Event Name: APPCRASH
Application Name: PDFCreator-2_5_3-Setup.tmp
Application Version: 51.52.0.0
Application Timestamp: 2a425e19
Fault Module Name: StackHash_cec3
Fault Module Version: 6.1.7601.23807
Fault Module Timestamp: 5915f94f
Exception Code: c0000374
Exception Offset: 000c3b9b
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1041
Additional Information 1: cec3
Additional Information 2: cec300823e08a7ed263a7949e172dccc
Additional Information 3: 4cf7
Additional Information 4: 4cf7e1d79e720c6b36d11d0259f0f19b

Would you please tell me the advice to solve this problem?

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@jamesopie wrote:

I downloaded version 2.5.3 fro the website today (8/4/17). During installation ESET antivirus reported op.exe is a variant of Win32/WebCompanion. I selected the Disconnect option and the install continued.

Does PDFCreator replace op.exe? and if so how can a legitimate file be identified?

Thanks for your assistance.

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@Gadya wrote:

After months of being working great, a week ago Pdf Creator started crashing.

I leave the entire report (report + Log + Enviroment + Platform + Environment variables)

Sorry for my horrible english, but there wasn’t a Spanish Help category.

Error Report for PDFCreator 2.4.1.13

Exception:
ArgumentOutOfRangeException
Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
at System.ThrowHelper.ThrowArgumentOutOfRangeException(ExceptionArgument argument, ExceptionResource resource)
at System.Collections.Generic.List`1.get_Item(Int32 index)
at pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add(JobInfo jobInfo)
at pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add(IEnumerable`1 jobInfos)
at pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.TryStartApplication(Func`1 startApplication, Boolean startManagePrintJobs)
at pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.SendMessageOrStartApplication(Func`1 composePipeMessage, Func`1 startApplication, Boolean startManagePrintJobs)
at pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedStart.Run()
at pdfforge.PDFCreator.UI.Views.App.App_OnStartup(Object sender, StartupEventArgs e)
at System.Windows.Application.OnStartup(StartupEventArgs e)
at System.Windows.Application.<.ctor>b__1_0(Object unused)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

Log:
2017-08-07 10:57:47.8188 [Debug] 4976-1 (ProgramThread) pdfforge.PDFCreator.Editions.EditionBase.ProgramBase.StartApplication: Starting PDFCreator
2017-08-07 10:57:48.0394 [Debug] 4976-1 (ProgramThread) pdfforge.PDFCreator.Core.Printing.FolderProvider..ctor: Temp folder is 'C:\Users\Usuario\AppData\Local\Temp\PDFCreator\Temp'
2017-08-07 10:57:48.0394 [Debug] 4976-1 (ProgramThread) <no type>.lambda_method: Spool folder is 'C:\Users\Usuario\AppData\Local\Temp\PDFCreator\Spool'
2017-08-07 10:57:48.4445 [Trace] 4976-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Profiles:
2017-08-07 10:57:48.4445 [Trace] 4976-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: <Perfil predeterminado>
2017-08-07 10:57:48.4445 [Trace] 4976-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Alta compresión (archivo más pequeño)
2017-08-07 10:57:48.4445 [Trace] 4976-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Alta calidad (archivo más grande)
2017-08-07 10:57:48.4445 [Trace] 4976-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: JPEG (archivo de imágen)
2017-08-07 10:57:48.4445 [Trace] 4976-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: PDF/A (para conservación a largo plazo)
2017-08-07 10:57:48.4445 [Trace] 4976-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: PNG (archivo de imágen)
2017-08-07 10:57:48.4445 [Trace] 4976-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Imprimir después de guardar
2017-08-07 10:57:48.4445 [Trace] 4976-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Realizó cambios en al menos un perfil. Si continúa se perderán los cambios.
2017-08-07 10:57:48.4861 [Debug] 4976-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.SendMessageOrStartApplication: Starting attempt 1: 
2017-08-07 10:57:48.4861 [Debug] 4976-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.TryStartApplication: Starting pipe server
2017-08-07 10:57:48.4861 [Debug] 4976-1 (ProgramThread) pdfforge.PDFCreator.Core.Communication.PipeServerManager.StartServer: Starting pipe server thread
2017-08-07 10:57:48.4961 [Debug] 4976-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.TryStartApplication: Reloading settings
2017-08-07 10:57:48.5192 [Trace] 4976-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Profiles:
2017-08-07 10:57:48.5192 [Trace] 4976-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: <Perfil predeterminado>
2017-08-07 10:57:48.5192 [Trace] 4976-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Alta compresión (archivo más pequeño)
2017-08-07 10:57:48.5192 [Trace] 4976-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Alta calidad (archivo más grande)
2017-08-07 10:57:48.5192 [Trace] 4976-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: JPEG (archivo de imágen)
2017-08-07 10:57:48.5192 [Trace] 4976-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: PDF/A (para conservación a largo plazo)
2017-08-07 10:57:48.5192 [Trace] 4976-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: PNG (archivo de imágen)
2017-08-07 10:57:48.5192 [Trace] 4976-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Imprimir después de guardar
2017-08-07 10:57:48.5192 [Trace] 4976-1 (ProgramThread) pdfforge.PDFCreator.UI.ViewModels.SettingsLoader.LogProfiles: Realizó cambios en al menos un perfil. Si continúa se perderán los cambios.
2017-08-07 10:57:48.5593 [Debug] 4976-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.TryStartApplication: Finding spooled jobs
2017-08-07 10:57:48.5593 [Debug] 4976-1 (ProgramThread) pdfforge.PDFCreator.Conversion.Jobs.SpooledJobFinder.GetJobs: Looking for spooled jobs in 'C:\Users\Usuario\AppData\Local\Temp\PDFCreator\Spool'
2017-08-07 10:57:48.5593 [Debug] 4976-1 (ProgramThread) pdfforge.PDFCreator.Conversion.Jobs.SpooledJobFinder.GetJobs: Found inf file: C:\Users\Usuario\AppData\Local\Temp\PDFCreator\Spool\49-97BF087085A54675AE510BE8E1D79C86.inf
2017-08-07 10:57:48.5593 [Debug] 4976-1 (ProgramThread) pdfforge.PDFCreator.Conversion.Jobs.SpooledJobFinder.GetJobs: Found inf file: C:\Users\Usuario\AppData\Local\Temp\PDFCreator\Spool\5-7CD85E80555046FCA51A97EED77D5CA1.inf
2017-08-07 10:57:48.5678 [Debug] 4976-1 (ProgramThread) pdfforge.PDFCreator.Conversion.Jobs.SpooledJobFinder.GetJobs: Found inf file: C:\Users\Usuario\AppData\Local\Temp\PDFCreator\Spool\56-C3105DBE75004576908D172415B6F0AC.inf
2017-08-07 10:57:48.5678 [Debug] 4976-1 (ProgramThread) pdfforge.PDFCreator.Conversion.Jobs.SpooledJobFinder.GetJobs: Found inf file: C:\Users\Usuario\AppData\Local\Temp\PDFCreator\Spool\6-FAC00CC2B9E54161BDC36F510D94F735.inf
2017-08-07 10:57:48.5678 [Debug] 4976-1 (ProgramThread) pdfforge.PDFCreator.Conversion.Jobs.SpooledJobFinder.GetJobs: Found inf file: C:\Users\Usuario\AppData\Local\Temp\PDFCreator\Spool\64-AD993200EE3442EB9FA192CA4B956A27.inf
2017-08-07 10:57:48.5678 [Debug] 4976-1 (ProgramThread) pdfforge.PDFCreator.Conversion.Jobs.SpooledJobFinder.GetJobs: Found inf file: C:\Users\Usuario\AppData\Local\Temp\PDFCreator\Spool\7-11D3C83DB4C042E081A4D8E6E24C07E4.inf
2017-08-07 10:57:48.5678 [Debug] 4976-1 (ProgramThread) pdfforge.PDFCreator.Conversion.Jobs.SpooledJobFinder.GetJobs: Found inf file: C:\Users\Usuario\AppData\Local\Temp\PDFCreator\Spool\8-DA641EA853474478B3C26395D26BDFDF.inf
2017-08-07 10:57:48.5678 [Debug] 4976-1 (ProgramThread) pdfforge.PDFCreator.Conversion.Jobs.SpooledJobFinder.GetJobs: Found inf file: C:\Users\Usuario\AppData\Local\Temp\PDFCreator\Spool\85-CCFDA97DC552453EABCAFF43503F0688.inf
2017-08-07 10:57:48.5678 [Debug] 4976-1 (ProgramThread) pdfforge.PDFCreator.Conversion.Jobs.SpooledJobFinder.GetJobs: Found inf file: C:\Users\Usuario\AppData\Local\Temp\PDFCreator\Spool\86-884C2FB8CA454C9799D112A2AFD9410F.inf
2017-08-07 10:57:48.5678 [Debug] 4976-1 (ProgramThread) pdfforge.PDFCreator.Conversion.Jobs.SpooledJobFinder.GetJobs: Found inf file: C:\Users\Usuario\AppData\Local\Temp\PDFCreator\Spool\87-6C0D40796DB24E4DB8E700AB72885593.inf
2017-08-07 10:57:48.5678 [Debug] 4976-1 (ProgramThread) pdfforge.PDFCreator.Conversion.Jobs.SpooledJobFinder.GetJobs: Found inf file: C:\Users\Usuario\AppData\Local\Temp\PDFCreator\Spool\9-3C11F36D21F0419CBCAB9B93DADC630E.inf
2017-08-07 10:57:48.5678 [Debug] 4976-1 (ProgramThread) pdfforge.PDFCreator.Core.Workflow.JobInfoQueue.Add: New JobInfo: C:\Users\Usuario\AppData\Local\Temp\PDFCreator\Spool\49-97BF087085A54675AE510BE8E1D79C86.inf
2017-08-07 10:57:48.5678 [Error] 4976-1 (ProgramThread) pdfforge.PDFCreator.Core.Startup.AppStarts.MaybePipedApplicationStarter.TryStartApplication: There was an error while starting the application
2017-08-07 10:57:48.5894 [Debug] 4976-1 (ProgramThread) pdfforge.PDFCreator.Core.Communication.PipeServerManager.Shutdown: Stopping pipe server
2017-08-07 10:57:48.5984 [Error] 4976-1 (ProgramThread) pdfforge.PDFCreator.Editions.EditionBase.ProgramBase.Application_DispatcherUnhandledException: Uncaught exception in WPF thread

Environment:
Microsoft Windows NT 6.2.9200.0

Platform:
x64

Environment variables:
COMPUTERNAME=LUXECC-COM01
USERPROFILE=C:\Users\Usuario
HOMEPATH=\Users\Usuario
LOCALAPPDATA=C:\Users\Usuario\AppData\Local
PSModulePath=C:\Program Files\WindowsPowerShell\Modules;C:\WINDOWS\system32\WindowsPowerShell\v1.0\Modules
PROCESSOR_ARCHITECTURE=AMD64
Path=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\Users\Usuario\AppData\Local\Microsoft\WindowsApps;
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
ProgramFiles(x86)=C:\Program Files (x86)
PROCESSOR_LEVEL=6
LOGONSERVER=\\LUXECC-COM01
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
HOMEDRIVE=C:
SystemRoot=C:\WINDOWS
SESSIONNAME=Console
ALLUSERSPROFILE=C:\ProgramData
PUBLIC=C:\Users\Public
FPS_BROWSER_APP_PROFILE_STRING=Internet Explorer
APPDATA=C:\Users\Usuario\AppData\Roaming
PROCESSOR_REVISION=5e03
USERNAME=Usuario
CommonProgramW6432=C:\Program Files\Common Files
TEMP=C:\Users\Usuario\AppData\Local\Temp
OneDrive=C:\Users\Usuario\OneDrive
CommonProgramFiles=C:\Program Files\Common Files
OS=Windows_NT
USERDOMAIN_ROAMINGPROFILE=LUXECC-COM01
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 94 Stepping 3, GenuineIntel
ComSpec=C:\WINDOWS\system32\cmd.exe
SystemDrive=C:
FPS_BROWSER_USER_PROFILE_STRING=Default
ProgramFiles=C:\Program Files
NUMBER_OF_PROCESSORS=2
TMP=C:\Users\Usuario\AppData\Local\Temp
ProgramData=C:\ProgramData
ProgramW6432=C:\Program Files
windir=C:\WINDOWS
USERDOMAIN=LUXECC-COM01

Additional Data:

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@pevannem wrote:

Hi,

Printing from Windows 10 mail program to PDFCreator wasn’t possible any more,

I uninstalled older version of PDFCreator and installed 2.5.3

Printing from any program to printer PDFCreator works fine, but it’s still not possible form the mail program.
No errors, just nothing happening.
I checked the permissions on the Local/appData for Spool en PDFCreator and they are OK

Windows 10 Home version 1703, build 15063.483 64- bit Dutch
Mail version 17.8241.41275.0
PDF Creator 2.5.3 build 6324

Is this a bug, or should I change a setting somewhere?

Thanks in advance for any help

Patricia

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@Mitella wrote:

Bonjour,

Suite au changement d’ordinateur il est désormais impossible de générer automatiquement l’ouverture de la boite mail avec le PDF en pièce jointe le Code erreur 429 apparait : “Le composant Active X ne peut créer l’objet”.

Le PDF est généré mais l’email ne s’ouvre pas.

En vous remerciant par avance pour votre aide.

Cordialement,

Mitella

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@agrigg wrote:

We have PDFCreator Terminal Server 2.5.3
It runs on multiple Citrix Servers.

Users are getting the error…
"Your License for “PDFCreator Terminal Server 2.5.3” is invalid or has expired.

When I check the license it expires 07/26/2018.

Activation valid till: 08/09/2017 and today is 08/08/17,this makes no sense.

Please send a workaround, this is not good as its affecting all users at our Bank.

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@EmanueleM wrote:

Hi

I’m use PDF Creator version 2.5.3 on windows 7 professional.

When I run my script I get the error “Object required 424”

Example:

Dim Object
Set Object = CreateObject(“PDFCreator.clsPDFCreator”)

With Object

.cStart
.cOption("StandardTitle") = "TestTitle"
.cOption("SaveOption") = 1
.cClearCache

End With

Thanks for your help

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@EmanueleM wrote:

Hi
I read new com manual… but i need change the file name with vb, with the old versions being made

.cStart
.cOption("StandardTitle") = "TestName"
.cOption("SaveOption") = 1
.cClearCache

Whit new version (2.5.3)??

Thanks

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@kkkkkkkk wrote:

Hallo,

ich benutze pdfcreator plus über Word-Makros, um jeweils eine “Schattenkopie” der Word-Dateien zu erstellen. Bisher funktionierte dies perfekt. Dies ist auf dem einen meiner beiden Rechner nach wie vor der Fall. Der andere Rechner zeigt seit kurzem plötzlich

Laufzeitfehler -2146233036 Der Typeninitialisierer für pdftools.pdf2pdf.pdf2pdf hat eine Ausnahme verursacht.

an und bricht das Makro ab.

Ich habe pdfcreator bereits neu installiert, was keine Lösung brachte.

Hat jemand eine Idee, worin das Problem liegen könnte?

VG

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@pikeydownunder wrote:

Hi,

All PDFs sent trough PDFcreator are not readable “file unsupported or damaged” if I just “print” a pdf I can open the file.

this happens on at least two Windows 10 creators update machines.

can anyone help me with this?

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@La_Courbeure_Decorat wrote:

Hello
I use pdfcreator 1.7.3 for a long time with old software that does not allow to change printer during work
You must use a batch file during work to install pdfcreator as the default printer when necessary.
Before each use of pdfcreator, it proposes to install version 2.3 in a modal window but not visible on my screen (not bringToTop)
I want to keep the old version of pdfcreator that works perfectly
Is this possible without having to endure these invitations to change the version?
thanks in advance

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@ed_tully wrote:

I am using scanned images with a watermark in the background. That watermark is very light and just readable and it does NOT cover text in the foreground. To make it into a PDF I used PDFcreator however my final product puts the watermark in the foreground and the watermark is now strong in color covers the text. How can I get the watermark to just appear the way it does in the scanned document. Is there a settings somewhere? I am using the 2.2.2 version because that is what my co-workers are using. We were using an older version. SInce 2.2.2 works for the other five employees I want to be sure what I need to change before considering the next upgrade. By the way I did download the 2.5 newest version at first - SAME PROBLEM. Hope someone can help me.

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@Jason_Howden wrote:

Hello,

I think I’ve found a bug in PDF Creator.

It appears if the below Application Window is not closed after each PDF that the next PDF job sent to PDF Creator is not processed and will wait in the PDF Creator print queue (temp folder) until the application window is closed and re-opened.

Upon the next PDF being sent to PDF Creator (after the application window is closed) PDF Creator will then process both the previous PDF waiting in the temp folder and current PDF just sent.

Have you experienced this before?

This is particularly a problem for us as we process a lot of single PDFs, especially overnight so no one is around to close the application window.

The problem can be simulated in any application (Word, CAD, Excel etc) just print a PDF and do not close the PDF Creator application window (use the auto-save setting not the prompt for PDF name). Print another PDF (after saving it to a new file name – so it doesn’t overwrite the previous file) and you will see it does not get created and is “waiting” in the temp processing folder. Close the application window and reprint the PDF (after saving it to a new file name – so it doesn’t overwrite the previous file) and you will see you will be two (2) PDFs the one from the previous print that was “missing” and the PDF for the current print job.

Any help would be greatly appreciated.

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@gruntel wrote:

I am trying to print a large document. When less than 500 works but after that text comes out messed up. I am using postscript with 6inx9in custom size.

any idea how to resolve this issue besides splitting the printing?

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@wpatterson wrote:

I have PDFCreator Server edition running on a Server 2008 print server. During the night, the PDF processing stops. I turned the logging on Debug and I see that the software is trying to validate and it fails causing the issue. We have a valid license until later this year. Here is what the web link in the log files shows:

[License]
ID="removed for this post"
RESULT=AUTH_FAILED
MESSAGE=Authorization failed
HASH=“removed for this post”

Any help would be appreciated.

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@Martin_in_nz wrote:

Hello
I am finding that PDF creator will not bring up the PDF printing options if a PDF file is already open. If I close the open PDF file the list of previous jobs are there and I can print them.

Is there a way to allow PDF Creator to print PDF files when a PDF file is already open?

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@Gilprem wrote:

Bonjour,
Suite à un problème,j’ai voulu réinstaller PDF CREATOR et à
chaque fois que je clique sur le fichier pdfcrator setup, une première fenêtre s’affiche avec la commande “exécuter”, quand je clique sur exécuter, une nouvelle fenêtre pour le choix de la langue d’utilisation, après avoir choisi “Français”,je clique sur “OK” et là une fenêtre avec un point d’exclamation me dit"veuillez redémarrer votre ordinateur pour poursuivre l’installation"
Je redémarre et rien ne change
PC sous seven pro 64bits
Merci pour vos conseils

PS: j’ai réinstallé un autre logiciel, pas de problème

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@Natan_Mendonca_Nogue wrote:

Good morning, I’m having 2 issues with PDF Creator on my computer:
The first is that when I send print files in batch, ie I’m trying to convert 20 files at one time, it starts generating the files and for … generating only 15, sometimes 13, or sometimes only 5 files . The documents I’m trying to convert are from LibreOffice and when it’s for conversion, LibreOffice’s processes stay open on the computer.
The second problem that occurs is that in the same way that I try to convert the files in batch, it has print to an actual printer that is installed on my computer.
The problem occurs in both version 1.6.2 and version 2.5

I do not know what may be happening. Can someone help me?

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@byunggyun_kim wrote:

Hello,
I am planning to use Office 365 Pro Plus. is PDFCreator working fine with Office 2016/64bit?

1. what is the minimum version in PDF Creator that supports Office 365 Pro Plus ?
2. if none support, what is the plan to support 64 bit Office 365 Pro Plus

appreciate so much!

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@RAY4444 wrote:

Hi there,

PDFcreator 2.5.3

Thanks for creating such platform for sharing information about PDFcreator. I currently got an issue of FTP server.

Basically, i want to auto save PDF file to a FTP server in another computer on network. PIN is fine, access FTP via explorer is fine, user name and password verified. I could create or delete files on that FTP remotely.

However, I cannot let this software to auto-save the PDF file int that FTP server.

Log as below and i also attach my snapshots of setting

2017-08-21 15:30:33.9586 [Error] pdfforge.PDFCreator.Conversion.Actions.Actions.FtpAction.FtpUpload: Can not login to ftp because the password is incorrect. Win32Exception Message:
Unknown error (0x2eee)
2017-08-21 15:30:33.9586 [Error] pdfforge.PDFCreator.Conversion.Actions.Queries.FtpPasswordProvider.RetypePassword: FtpUpload canceled. No Retype Ftp Password specified.
2017-08-21 15:30:33.9586 [Error] pdfforge.PDFCreator.Core.Workflow.JobRunner.RunJob: The job failed: An action failed. (Smtp_AuthenticationDenied)
2017-08-21 15:30:33.9586 [Error] pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.RunWorkflow: Error Smtp_AuthenticationDenied: An action failed.
2017-08-21 15:30:33.9586 [Error] pdfforge.PDFCreator.UI.ViewModels.WorkflowQuery.ErrorNotifierAutosave.Notify: An error occured during the Smtp_AuthenticationDenied
2017-08-21 15:30:33.9586 [Error] pdfforge.PDFCreator.Core.Workflow.JobInfoQueueManager.ProcessJob: The job ‘123’ terminated at step Error and did not end successfully.

***Please check above error code, I have double confirmed my user name and password were same that I used to log into FTP folder via file explorer. And why there was an error message of SMTP, I did not setup any SMTP?

Auto save.png770x613 26.1 KB

ACTIONs.png766x610 30.6 KB

primary printer.png770x610 22.9 KB

Please also be advised that if i only need to save PDF to FTP, Do I need do some setting in AUTO-SAVE as well?

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