PDF Creator printer won't install with the Windows LPR Port Monitor feature enabled

@scrudgington wrote:

Hi,

I'm having a problem with the installation of PDF Creator on my lab image when I have the Windows LPR Port Monitor feature enabled and LPR ports created before I install PDF Creator. PDF Creator installs but there is no PDF Creator printer installed. When I launch PDF Creator I just get: "You do not have any PDFCreator printers installed. Most likely there was a problem during the setup or the installation has been altered afterwards. Do you want to fix this by reinstalling the PDFCreator printers?"
On the same box, If I uninstall the LPR ports and LPR Port Monitor feature reboot and re-install PDF Creator it works fine. I need the LPR Port Monitor feature and cannot remove this from my image.

You can reproduce this problem by:
1. Add the Windows LPR Port Monitor feature
2. Create an LPR Port Monitor Port (Not a TCP/IP Port monitor port)
3. Create a printer and set it to use the LPR Port
4. Reboot
5. Install PDF Creator
6. PDF Creator Printer will not install

Test machine:
Windows 7 32-Enterprise
PDF Creator 2.3

Is this a known issue? Please help.

Cheers,

Steve

Steven Crudgington
Technical Support Manager
Keele University

Posts: 5

Participants: 2

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