@ChrisSc wrote:
Seems the forum is the better but more unprofessional way to get help fast. Especially when eligible for "priority support" an auto answer on the contact form pointing out that we can expect an answer in the next three working days is a little bit ridiculous.
We run a Windows 2016 print server, I installed PDFCreator Server in Version 2.1.1
I have one queue which:
- Stores a PDF in a network share in the local network.
- Send to SMTP
- Send to Printer (Network Printer in the LAN installed via IP.)
Step 1 works flawlessly.
Step 2 works too but takes forever, if I disable Step 3 it works also flawlessly.
Step 3 does not work.Scenario 1:
Print testpage from Printserver on PDF printer:
(Instantly) Job appears in printer queue of PDF printer
(Instantly) Job disappears in printer queue of PDF printer and in Live Status with "running print" within PDF Creator Server
(+60 seconds) PDF is generated in network shared folder on fileserver
(+120 seconds) Email is sent.
Then the job is stuck in the Live status with the status "running print"
Errors shows no Error Reports
Eventviewer (Logging enabled on level Trace) shows an Error.
(+606 seconds) mail is sent a second time and job is shown as success without the physical printer ever printed a copy of the generated pdf.[Debug] 564-10 (QueueWorker) pdfforge.PDFCreator.Core.Workflow.ConversionWorkflow.PrepareAndRun: Starting conversion...
[Debug] 564-10 (QueueWorker) pdfforge.PDFCreator.Core.Workflow.JobDataUpdater.GetNumberOfCopies: Number of copies from source files: 1
[Debug] 564-10 (QueueWorker) pdfforge.PDFCreator.Core.Workflow.PageNumberCalculator.NumberOfPagesFromSourceFiles: Number of pages from source files: 1
[Debug] 564-10 (QueueWorker) pdfforge.PDFCreator.Core.Workflow.ComposeTargetFilePath.TargetFilePathComposerBase.ComposeTargetFilePath: FilePath after ellipsis: <Filename>.pdf
[Trace] 564-10 (QueueWorker) pdfforge.PDFCreator.Core.Workflow.JobRunner+d__10.MoveNext: Starting job
[Debug] 564-10 (QueueWorker) pdfforge.PDFCreator.Core.Workflow.JobRunner+d__10.MoveNext: Output filename template is: <Filename>.pdf
[Debug] 564-10 (QueueWorker) pdfforge.PDFCreator.Core.Workflow.JobRunner+d__10.MoveNext: Output format is: Pdf
[Info] 564-10 (QueueWorker) pdfforge.PDFCreator.Core.Workflow.JobRunner+d__10.MoveNext: Converting <Filename>.pdf
[Trace] 564-10 (QueueWorker) pdfforge.PDFCreator.Conversion.Processing.PdfProcessingInterface.PdfProcessorBase.Init: Init Processor
[Trace] 564-10 (QueueWorker) pdfforge.PDFCreator.Core.Workflow.JobRunner.CallPreConversionActions: Setting up pre conversion actions
[Trace] 564-10 (QueueWorker) pdfforge.PDFCreator.Core.Workflow.JobRunner.CallActions: Starting Actions
[Debug] 564-10 (QueueWorker) pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.GetGhostscript: Ghostscript Version: loaded from C:\Program Files\PDFCreator Server\Ghostscript\Bin\gswin32c.exe
[Debug] 564-10 (QueueWorker) pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: Starting Ghostscript Job
[Trace] 564-10 (QueueWorker) pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: Output format is: Pdf
[Debug] 564-10 (QueueWorker) pdfforge.PDFCreator.Conversion.Ghostscript.OutputDevices.OutputDevice.GetGhostScriptParameters: Created metadata file "C:\Windows\TEMP\PDFCRE~1\Temp\JOB_EG~1\metadata.mtd"
[Debug] 564-10 (QueueWorker) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.Run: Ghostscript Parameters:
gs
-IC:\Program Files\PDFCreator Server\Ghostscript\Bin;C:\Program Files\PDFCreator Server\Ghostscript\Lib;C:\Program Files\PDFCreator Server\Ghostscript\Fonts
-sFONTPATH=C:\Windows\Fonts
-dNOPAUSE
-dBATCH
-sOutputFile=C:\Windows\TEMP\PDFCRE~1\Temp\JOB_EG~1\TEMPOU~1\output.pdf
-sDEVICE=pdfwrite
-dCompatibilityLevel=1.4
-dPDFSETTINGS=/default
-dEmbedAllFonts=true
-dAutoRotatePages=/PageByPage
-dParseDSCComments=false
-sColorConversionStrategy=RGB
-dProcessColorModel=/DeviceRGB
-dConvertCMYKImagesToRGB=true
-dAutoFilterColorImages=true
-dAutoFilterGrayImages=true
-dEncodeColorImages=true
-dEncodeGrayImages=true
-dColorImageFilter=/DCTEncode
-dGrayImageFilter=/DCTEncode
-dEncodeMonoImages=true
-dMonoImageFilter=/CCITTFaxEncode
-f
C:\Windows\TEMP\PDFCRE~1\Spool\169-5E~1.PS
C:\Windows\TEMP\PDFCRE~1\Temp\JOB_EG~1\metadata.mtd
[Trace] 564-10 (QueueWorker) pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: Finished Ghostscript execution
[Trace] 564-10 (QueueWorker) pdfforge.PDFCreator.Conversion.Ghostscript.Conversion.GhostscriptConverter.DoConversion: Ghostscript Job was successful
[Debug] 564-10 (QueueWorker) pdfforge.PDFCreator.Core.Workflow.JobRunner+d__10.MoveNext: GPL Ghostscript 9.25 (2018-09-13)
Copyright (C) 2018 Artifex Software, Inc. All rights reserved.
This software comes with NO WARRANTY: see the file PUBLIC for details.
Loading NimbusMonoPS-Regular font from %rom%Resource/Font/NimbusMonoPS-Regular... 4508436 3088322 1801504 501341 1 done.
%%[ ProductName: GPL Ghostscript ]%%
%%[Page: 1]%%
%%[LastPage]%%[Debug] 564-10 (QueueWorker) pdfforge.PDFCreator.Core.Workflow.JobRunner+d__10.MoveNext: No pdf processing required.
[Trace] 564-10 (QueueWorker) pdfforge.PDFCreator.Core.Workflow.Output.OutputFileMoverBase+d__15.MoveNext: Moving output files to final location
[Debug] 564-10 (QueueWorker) pdfforge.PDFCreator.Core.Workflow.Output.OutputFileMoverBase.EnsureUniqueFilename: Ensuring unique filename for: <Filename>.pdf
[Debug] 564-10 (QueueWorker) pdfforge.PDFCreator.Core.Workflow.Output.OutputFileMoverBase.EnsureUniqueFilename: Unique filename result: <Filename>.pdf
[Debug] 564-10 (QueueWorker) pdfforge.PDFCreator.Core.Workflow.Output.OutputFileMoverBase.CopyFile: Copied output file "C:\Windows\TEMP\PDFCreator Server\Temp\Job_eg2yzaqv\tempoutput\output.pdf"
to "<Filename>.pdf"
[Trace] 564-10 (QueueWorker) pdfforge.PDFCreator.Core.Workflow.JobRunner.LogOutputFiles: Created 1 output files.
[Trace] 564-10 (QueueWorker) pdfforge.PDFCreator.Core.Workflow.JobRunner.LogOutputFiles: 1. Output file: <Filename>.pdf
[Trace] 564-10 (QueueWorker) pdfforge.PDFCreator.Core.Workflow.JobRunner.CallPostConversionActions: Setting up post conversion actions
[Trace] 564-10 (QueueWorker) pdfforge.PDFCreator.Conversion.Actions.ActionManager.GetApplicablePostConversionActions: added post conversion action 'pdfforge.PDFCreator.Conversion.Actions.Actions.PrintingAction'
[Trace] 564-10 (QueueWorker) pdfforge.PDFCreator.Conversion.Actions.ActionManager.GetApplicablePostConversionActions: added post conversion action 'pdfforge.PDFCreator.Conversion.Actions.Actions.SmtpMailAction'
[Trace] 564-10 (QueueWorker) pdfforge.PDFCreator.Core.Workflow.JobRunner.CallActions: Starting Actions
[Debug] 564-10 (QueueWorker) pdfforge.PDFCreator.Conversion.Actions.Actions.PrintingAction.ProcessJob: Launched Printing-Action
[Debug] 564-10 (QueueWorker) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScriptPrinter.Print: Ghostscript Version: loaded from C:\Program Files\PDFCreator Server\Ghostscript\Bin\gswin32c.exe
[Debug] 564-10 (QueueWorker) pdfforge.PDFCreator.Conversion.Ghostscript.OutputDevices.OutputDevice.GetGhostScriptParameters: Created metadata file "C:\Windows\TEMP\PDFCRE~1\Temp\JOB_EG~1\metadata.mtd"
[Debug] 564-10 (QueueWorker) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.Run: Ghostscript Parameters:
gs
-IC:\Program Files\PDFCreator Server\Ghostscript\Bin;C:\Program Files\PDFCreator Server\Ghostscript\Lib;C:\Program Files\PDFCreator Server\Ghostscript\Fonts
-sFONTPATH=C:\Windows\Fonts
-dNOPAUSE
-dBATCH
-c
mark /NoCancel true /BitsPerPixel 24 /OutputFile (\\spool\) /UserSettings 1 dict dup /DocumentName (.pdf) put (mswinpr2) finddevice putdeviceprops setdevice
-f
C:\Windows\TEMP\PDFCRE~1\Spool\169-5E~1.PS
C:\Windows\TEMP\PDFCRE~1\Temp\JOB_EG~1\metadata.mtd
[Error] 564-10 (QueueWorker) pdfforge.PDFCreator.Conversion.Ghostscript.GhostScript.Run: The ghostscript did not finish within 10 minutes
[Trace] 564-10 (QueueWorker) pdfforge.PDFCreator.Core.Workflow.JobRunner.CallActions: Action PrintingAction completed
[Debug] 564-10 (QueueWorker) pdfforge.PDFCreator.Conversion.Actions.Actions.SmtpMailAction.DoActionProcessing: Created new Mail
From:
To:
Subject:
Content:
[Debug] 564-10 (QueueWorker) pdfforge.PDFCreator.Conversion.Actions.Actions.SmtpMailAction.DoActionProcessing: Attachement 1/1:<Filename>.pdf
[Debug] 564-10 (QueueWorker) pdfforge.PDFCreator.Conversion.Actions.Actions.SmtpMailAction.DoActionProcessing: Created new SmtpClient:
Host:
Port:
[Trace] 564-10 (QueueWorker) pdfforge.PDFCreator.Core.Workflow.JobRunner.CallActions: Action SmtpMailAction completed
[Debug] 564-10 (QueueWorker) pdfforge.PDFCreator.Core.Workflow.JobRunner.CleanUp: Cleaning up after the job
[Trace] 564-10 (QueueWorker) pdfforge.PDFCreator.Core.Workflow.JobRunner+d__10.MoveNext: Job finished successfully
[Trace] 564-10 (QueueWorker) pdfforge.PDFCreator.Core.Workflow.JobRunner+d__10.MoveNext: Calling job completed event
[Info] 564-10 (QueueWorker) pdfforge.PDFCreatorServer.Service.ServiceCore.JobProcessing.WorkerManager.DoWork: Successfully completed print job 5:
InfFile: C:\Windows\TEMP\PDFCreator Server\Spool\169-5E6D5DBBC775474CB1F343C6523CC8FE.inf
DocumentTitle: Test Page
UserName:
WinStation: RDP-Tcp#106
ClientComputer: \
PrinterName:
OutputFile: <Filename>.pdf
OutputFile exists: True
Posts: 1
Participants: 1